Support

Help with BeanHub Shelf, from the people who make it.

Get in touch

Email harfredlabs@gmail.com. Tell us what you were doing, what you expected, and what happened instead — the version number in About is the fastest way to work out whether a fix has already shipped.

What we can help with

• Something not working — the wall not loading, a coffee's label looking wrong, "See it in your room" failing.
• The catalogue looking out of date, or a coffee BeanHub no longer stocks still showing.
• Questions about what the app is, and what it isn't — see About.

This isn't BeanHub's support line

BeanHub Shelf is an independent concept, not BeanHub's own app — we can't help with an order placed on beanhub.com.au, a delivery, or a refund. For anything about an actual BeanHub order, contact BeanHub directly through their own site.

Before you write

Most catalogue issues clear on their own — the app refreshes from BeanHub in the background, and you can force it from About → Settings → Refresh. If the wall won't load at all, the list view (the toggle on Shelf) is the fallback path and is worth trying first.